Exchanges & Return
All products purchased from Chief Apparel can be exchanged within 7 days of purchase only if:-
- The item(s) is faulty, damaged or defective at the time of delivery.
- The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.
- You must notify us within 7 days of delivery by writing to firstname.lastname@example.org or by calling at 03086896157.
- Replacement will be sent in case a defected/faulty/damaged item. You will be required to provide photographic evidence of the defective item at email@example.com or on WhatsApp, within 7 days of purchase before any claims can be processed.
- Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address.
There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:
- Exchange request is made outside the specified time frame.
- The product is damaged because of use.
- The product has tampered.