Frequently Asked Questions

 

Do I need to open an account in order to shop and place and order?

No, you don’t need to open an account in order to shop and place and order. You can make purchases and check out as a guest every time.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

How do I place an order?

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

I am facing problems adding items to my shopping cart.

You will be able to add the items as long as they are available and in stock. There could be an instance where the item is in someone else’s shopping cart, hence the status of the items is reflected as “Temporarily Unavailable”.

How do I pay for my orders?

We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.

Can I amend or cancel my order?

Unfortunately, we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

How can I use a discount code?

Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to Check Out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during Check Out. Kindly ensure that all information is correct before confirming your purchase.